Privacy Policy

At Sakal Hospital (“we,” “our,” “us”), protecting the privacy and confidentiality of our patients’ personal information is an essential part of providing quality healthcare and services. This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information obtained through our website https://sakalhospital.com
and in the course of delivering medical care and related services.

This Privacy Policy was last updated on the date shown above.

1. Applicability of This Privacy Policy

This Privacy Policy applies to all personal information about patients and website users that is in our possession and under our control. It reflects our commitment to comply with applicable privacy laws and standards of practice in the handling of personal information.

2. What is Personal Information?

“Personal Information” refers to information about an identifiable individual, including information relating to their health, medical history, treatment, payment information, contact details, and any other data we collect to provide healthcare services or operate our digital platforms.

3. Information We Collect

We collect personal information through lawful and fair means, including:

A. Information You Provide Directly

Patient registration and demographic details (e.g., name, address, date of birth, phone, email)

Medical and health information (e.g., diagnosis, medical history, treatment records)

Payment or insurance information related to services received

Communications you send to us (e.g., email inquiries or forms)

B. Information Collected Automatically

Technical data such as IP address, browser type, device type, and access times

Cookies and similar tracking technologies used on our website

4. Why We Collect Information

We collect personal information to:

Provide, manage, and coordinate medical treatment and care

Process billing, insurance claims, and payments

Communicate appointment details and health updates

Improve our services and digital experience

Comply with legal and regulatory requirements

5. Consent

When you provide personal information to Sakal Hospital, you consent to the collection and use of that information in accordance with this Privacy Policy and applicable laws. For certain health care purposes, consent may be implied based on your engagement with our services, but written consent will be obtained where required.

6. How We Use and Share Personal Information

We use personal information to meet the purposes described above. We do not sell your personal information to third parties. Personal information may be shared only in the following ways:

A. With Healthcare Providers

To ensure coordinated and safe medical care, we may share relevant information with physicians, specialists, laboratories, or allied professionals involved in your care.

B. With Business Partners and Service Providers

We may share necessary information with trusted third parties who assist us with administrative, billing, or technical services. These parties must agree to protect your information and use it only as needed to provide the requested services.

C. When Required by Law

We may disclose personal information to comply with legal obligations, respond to legal requests, or protect our rights, property, or safety.

7. Limiting Collection, Use, and Retention

We will limit the collection and use of personal information to what is reasonably necessary to provide healthcare services and operate our website. We retain your information only as long as needed for these purposes, or as required by applicable law, after which it will be securely destroyed.

8. Accuracy and Safeguards

We strive to maintain accurate and up-to-date information. You are encouraged to inform us of any changes to your personal information.

We implement appropriate physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

9. Your Rights Regarding Your Personal Information

You may have the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion or restriction of your personal information where allowed by law

To exercise these rights, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our practices. Any updates will be posted on this page with a revised “Effective Date.”

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Sakal Hospital

Email: info@sakalhospital.com
Phone: +855 (0)99 200 441
Address: #36, Street Nakri, Sangkat O Baek Ka Om, Khan Sen Sok, Phnom Penh

Thank you for trusting Sakal Hospital with your healthcare needs. We are committed to protecting your privacy and providing you with excellent care and service.